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We are here to help you with any queries you may have. Please note that our team is only English spoken, so any other language queries will be auto-translated and replied in English.

Office hours:
Mon – Fri: 10:00 – 22:00
Sat – Sun: E-mail support only
CONTACT US
support@myticketsonline.eu
+44 (0) 203 8563 999

Delivery Information

All you need to know about our delivery terms.
 
Question: When can I expect my ticket(s) to be delivered?
Answer: Tickets are usually dispatched 3-5 days prior to the event date once seats are allocated by the club.
 
Question: What methods of delivery are available?
Answer:  We send tickets to any address within the UK using Royal Mail Signed For service. We will send your tickets to the delivery address you enter during checkout process, whether it's your hotel or home address within the UK.
 
International customers will have their tickets delivered to a hotel reception.
 
On very rare occasions we use stadium delivery. This happens when it is significantly difficult to obtain the tickets on time due to high demand or late release, thus tickets may be delivered to you on the day of the event or even few hours before the kick off. Our courier will contact you in advance in order to arrange a meeting near the event venue and hand over the ticket(s) to you.
 
 
Question: Where my tickets can be delivered?
Answer: The purchased tickets can be delivered to a hotel or residential address within the UK. MyTicketsOnline will send the tickets to the delivery address provided by the customer during the checkout process. If you request to have your tickets delivered to your hotel they will be waiting for you at the reception.
 
English Premier League local delivery or stadium collection may be required.
Italian Serie A & Spanish League tickets can only be delivered inside the match-city so please provide your hotel details for delivery at booking. If you will not have a hotel please contact us and we may be able to arrange you collect the tickets in the match-city.
 
 
Question: How much does the delivery cost?
Answer: We have a fixed charge of £29 to cover our handling and delivery costs.
 
English Premier League local delivery or stadium collection may be required.
Italian Serie A & Spanish League tickets can only be delivered inside the match-city so please provide your hotel details for delivery at booking. If you will not have a hotel please contact us and we may be able to arrange you collect the tickets in the match-city.