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We are here to help you with any queries you may have. Please note that our team is only English spoken, so any other language queries will be auto-translated and replied in English.

Office hours:
Mon – Fri: 10:00 – 22:00
Sat – Sun: E-mail support only
CONTACT US
support@myticketsonline.eu
+44 (0) 203 8563 999

Terms & Conditions

1. Definitions

Definition of “ticket”: admission for event purchased.
Definition of “client”: the person who concludes an agreement with MyTicketsOnline to provide admission
tickets for events such as sports contests, concerts, theatre events and others.
Definition of “in writing”: information sent by MyTicketsOnline to the client either in electronic form or by post.
Definition of “booking confirmation”: a written confirmation provided by MyTicketsOnline of the booking placed by the client, sent via email to the registered address.

 

2. Applicability

A. By visiting, using or ordering from this website (http://www.MyTicketsOnline.eu), the client agrees to be bound by the following Terms and Conditions, and agrees to adhere to these Terms and Conditions and all applicable laws and regulations governing the website.

B. These Terms and Conditions will apply to all orders, booking confirmations and agreements where MyTicketsOnline acts as the seller of the tickets. Additions to or deviations from these Terms and Conditions will only apply if accepted in writing by MyTicketsOnline. No rights can be derived from oral conversations; all must be clearly set out in writing.

C. General Terms and Conditions of clients will not apply unless their applicability has been accepted explicitly in writing by MyTicketsOnline.

D. If the client breaks these Terms and Conditions, MyTicketsOnline reserves the right to prevent the future use of the website by the client, cancel an existing order request, and/or take appropriate legal action against the client.

E. MyTicketsOnline reserves the right to change the listed Terms and Conditions at any time. The posting of updated Terms and Conditions on the website will make the new terms effective immediately, thus binding all users of the website without exception. As a result, check the website frequently for updates to these Terms and Conditions.

F. Event tickets are purchased in a fluctuating market, thus their prices are subject to change at any time. For current prices, consult MyTicketsOnline website.

 

3. Agreement Conclusion

A. The offer presented by MyTicketsOnline must be confirmed by the client; the client must also state his/her preferred ticket(s) and seating location(s) and fill out the information required on the booking form.

B. The client can also call Customer Service to update details of booking and requests.

C. Confirmation will be sent in writing once MyTicketsOnline has confirmed the client’s acceptance of the offer made by MyTicketsOnline, the terms have been stated to the client, and the client is in agreement with them. MyTicketsOnline reserves the right not to conclude the agreement if/when it chooses.

D. All orders are binding for the client; they cannot be cancelled without written acceptance of cancellation by MyTicketsOnline.

 

4. Prices

A. When booking, the client accepts the difference in price between the face value of the ticket due to changes in supply and demand, the cost of obtaining the ticket and the cost involved in servicing and delivering the tickets to the client. MyTicketsOnline’s prices will differ from the price that may be specified on the ticket; the client cannot derive any rights from this. All costs are included in MyTicketsOnline prices, excluding the cost of handling fees.

B. Prices are given in Euros or GBP unless otherwise specified.


5.Payment

All ticket bookings and packages that are offered are subject to availability.
All ticket prices are guaranteed at the time of the order placement and reception of payment.
Accepted forms of payment are credit card (VISA, MasterCard) or bank transfer. MyTicketsOnline reserves
the right to ask a client to pay by bank transfer if it is the preferred method of payment.
Full payment must be received to guarantee a purchase of ticket(s).
The price paid is the price shown on the website at the date and time of the booking, which the client must accept when confirming the purchase. 

MyTicketsOnline charges will also appear on the client’s credit card statement under the “MyTicketsOnline” name. Credit card payments must be verified by the credit card company; otherwise, the order will be cancelled.

MyTicketsOnline reserves the right to perform a security check on all orders and may request a proof of the client’s identification. The order will be cancelled in case a proof of identification and/or a copy of the credit card are not received by MyTicketsOnline when requested.

No changes, refunds or cancellations can be made once the purchase has been processed and accepted by MyTicketsOnline. As recorded in the European Law Number 31997L0007, DIRECTIVE 97/7/ED (May 20, 1997), for the protection of consumers engaging in distance contracts, it is stated that once a client submits a booking for transport or accommodation or catering or leisure services or leisure events (tickets), the client is not permitted to cancel the booking. If the client does cancel, no refund will be given to the client. In the unlikely case when myticketsonline are not able to provide the client with the purchased tickets, myticketsonline is responsible to issue a full refund. However, myticketsonline is not responsible for client's travel and accommodation expenses.

 

6. Delivery of Tickets

A. By completing the order, the client is requesting and giving automatic authorization to myTicketsOnline to ship the ticket(s) using one of the following courier companies: OCS, Royal Mail, FedEx, UPS, DHL or MyTicketsOnline’s own courier.

B. The shipment and issue of ticket(s) will be at the expense and risk of the client. Shipment costs include hotel delivery and pickup of tickets, if applicable.

C. Shipments by FedEx or other local courier service are not insured and MyTicketsOnline cannot be held liable for any damage done by FedEx or other courier. Lost, delayed or misplaced ticket deliveries are the responsibility of the courier and not MyTicketsOnline.

D. If the client or the client’s hotel refuses to accept the ticket delivery and such delivery is returned to MyTicketsOnline by FedEx or other local courier, the client shall be deemed as waiving his/her right to delivery. The client shall be required to compensate MyTicketsOnline for the costs charged for the returned shipment.

E. Tickets are usually shipped from the offices of MyTicketsOnline 3-5 days prior to the event, although this is subject to change.

F. If a delivery window is not available (due to the late release of tickets, for example), or by the client’s request, tickets will be sent to a hotel or local pick-up site near to the event venue on the day of the event. If delivered to a site near to the event venue, MyTicketsOnline will start to deliver the tickets two hours before the event time, up until the start of the event. If the client does not arrive by that time to collect the tickets, no refund will be issued to the client.

G. Most sports tickets, such as for Premier League matches, Serie A and Spanish League matches, will be delivered to the client’s hotel 1-2 days before the event. The client must provide hotel details to MyTicketsOnline if this is necessary. The client will be responsible for receiving the tickets from the courier at the hotel. If for any reason the hotel refuses the tickets from the courier, the client will be solely responsible. MyTicketsOnline recommends that the client informs the hotel about the delivery. For more specific information about shipments, contact the MyTicketsOnline sales team near to the time of the event.

H. The client must inform MyTicketsOnline of any changes to the address where the tickets can be delivered up to 72 hours before the event. MyTicketsOnline does not take responsibility if the change of address is received after this window.

I. MyTicketsOnline will not be responsible for undelivered tickets that are the result of miscommunication from the client. The client will be responsible for such undelivered tickets; no refund will be issued to the client.

 

7. Tickets

A. The client accepts, on behalf of MyTicketsOnline, that in case tickets are available in a higher or lower category than the category confirmed, MyTicketsOnline will deliver the tickets in a higher or lower category and will charge or refund the extra amount per ticket that results from the different category.

B. For each event, MyTicketsOnline can deliver to the customer an E-Ticket, a Match Day Paper Ticket, a Season Ticket (card) or Member Card. When the client receives a Season Ticket/Member Card, it can only be used for the date and event booked through MyTicketsOnline. Once the event ends, the client must send back the Season Ticket/Member Card to MyTicketsOnline after receiving instructions from MyTicketsOnline or the suppliers of MyTicketsOnline. Such instructions may be given by phone, email or a letter attached to the Season Ticket/Member Card and placed inside the enclosed envelope. Clients that are staying at a hotel in the event venue city are required to leave the Season Ticket/Member Card inside an envelope at the hotel front desk on the same night of the end of the event. The client must write the name of MyTicketsOnline on the envelope (or other names given in instructions from MyTicketsOnline). If the client does not return the Season Ticket/Member Card within 24 hours after the end of the event, MyTicketsOnline will charge the client 100 GBP per day for each Season Ticket/Member Card, beginning from the end of the 24-hour period after the event’s end until the return of the Season Ticket/ Member Card to MyTicketsOnline offices, or 650 GBP for each Season Ticket/Member Card.

C. By accepting the Terms and Conditions listed here, the client agrees that tickets for sports events will be in any home section unless otherwise specified on the website. The client agrees that s/he will not have any claims against MyTicketsOnline regarding the home or away ticket. For any type of ticket(s), the client must act and dress accordingly, as stated on the ticket by the organisers or promoters. For example, if sitting in the home team section, the client will not be allowed to enter the venue if wearing the clothing of the visiting team, and vice versa. These guidelines regarding proper behavior and dress in home and visiting sections are given with the understanding that the client’s attendance at any sports event is at his/her own risk and discretion.

 

8. Special Provisions and Liability

A. For some music and sports events, tickets may display a name that does not match the name of the client or the user of the ticket. MyTicketsOnline cannot be held liable if the client and/ or user of the ticket is not granted access to the event due to this discrepancy.

B. The client and/or user of the ticket supplied by MyTicketsOnline must behave in an orderly fashion and must follow all instructions given by the organiser/promoter of the event.

C. MyTicketsOnline will not be held liable should the organisers of an event or other relevant authorities eject the client from the venue due to the acquisition of the tickets on the secondary market. By purchasing tickets on the website, the client accepts that the tickets have been purchased in the secondary market and not from an official box office related to the official promoters; thus, the client will be fully responsible for this action. If the client is ejected from any venue in the United Kingdom due to the contravention of section 166 on Criminal Justice and Public Order Act 1994, s/he agrees to be fully responsible for this action and for the purchase of the tickets through MyTicketsOnline. The client agrees that s/he will not have any claims against or demand from MyTicketsOnline and will not be awarded a refund for the tickets.

D. MyTicketsOnline will not be held liable should the organisers of an event or the relevant authorities deny admission to the client and/or user of a ticket delivered by MyTicketsOnline to an event, unless there has been an intentional act, omission or example of gross negligence on the part of MyTicketsOnline. Client also shall obtain a letter of refusal of access to the stadium from stadium's officials/ stewards if not permitted to access the seat for some reason.

E. The client and/or user of a ticket shall visit an event at his/her own risk. MyTicketsOnline shall not be held liable for damages that the client/user may suffer whilst travelling to or from the event or whilst attending the event. This holds true in cases of undelivered tickets by MyTicketsOnline as well.

F. The categories used by MyTicketsOnline for tickets shall not harmonize with categories used by the organisers of an event for which the tickets have been issued. The client cannot therefore derive any rights from the category class and/or ranking used by MyTicketsOnline.

G. The client and/or user of the ticket supplied by MyTicketsOnline must obtain any relevant information regarding updated times and other changes to the event provided by the organisers. MyTicketsOnline does not have any obligation to inform the client/user of such updates and changes.

H. Events that have been cancelled or moved are at the expense and risk of the client and/or user of the ticket and cannot be viewed as a shortcoming on the part of MyTicketsOnline. Thus, MyTicketsOnline shall not be liable to pay for any compensation incurred by such cancellations or movements of events. The client is totally responsible for obtaining the information about correct dates and starting times of matches and events. Clients should also note that football matches can be rescheduled to fit into Champions League/Premier League etc. obligations and/or television coverage; such changes can occur with very short notice. MyTicketsOnline recommends that the client reserves both Saturday and Sunday (or other days) for such matches when making travel plans. Clients should also ask the hotel‘s concierge, inquire with the local press or search official websites for exact times and locations upon arrival. If an event is rescheduled and customer is not able to attend, MytTicketsOnline cannot offer any refunds.

I. Should an event be cancelled and a replacement event not take place, the client must not approach MyTicketsOnline for a refund. Clients should approach the organisers of the event to obtain a refund for the original value of the ticket, if possible. Should a replacement event take place, the client must interact with the organisers in order to claim a replaced ticket for the new event.

J. The content of the MyTicketsOnline website is without obligation, thus the client cannot derive any rights towards MyTicketsOnline in relation to the content or the included links.

K. MyTicketsOnline’s prices are subject to the fluctuations of the market that are related to the demand and availability of tickets. The client cannot derive any rights from the increases or reductions to price once the client has accepted an offer from MyTicketsOnline.

L. Any liability of MyTicketsOnline shall be limited to the amount that the client has paid for the aforementioned ticket.

M. Tickets for the same game bought within one order will most likely get their seats together. 

N. Lost, stolen or damaged tickets cannot be duplicated by MyTicketsOnline.

 

9. Force Majeure

A. Shortcomings in relation to the execution of the agreement cannot be attributed to a party, should these shortcomings not be the fault of the party, or when the given party cannot be held responsible for them in accordance with the law, the agreement or generally accepted standards.

B. MyTicketsOnline can invoke “force majeure” should MyTicketsOnline’s shortcomings be partly or fully due to war, mobilization, riots, flooding, fire, accidents, strikes, occupations or other measures set by the government, non-delivery of the tickets to MyTicketsOnline by third parties or other unforeseen events.

 

10. Brochure (Web) of MyTicketsOnline

The information stated in the brochure is subject to changes that can result from price changes. Amounts mentioned on the website are based on prices, exchange rates, duties and taxes known by MyTicketsOnline at the time or printing/website update.

 

11. Information From and About MyTicketsOnline

A. MyTicketsOnline is a commercial company that specialises in offering tickets to sold-out and/or popular events and other hard-to-get tickets.

B. MyTicketsOnline obtains tickets on the secondary market, thus the prices listed on the website are a good reflection of the degree of difficulty in obtaining the tickets. MyTicketsOnline is not connected to any box office, nor MyTicketsOnline is sponsored by any of the venues, teams, performers, organisations or organisers whose tickets are sold through the website.

 

12. Refunds

No changes, refunds or cancellations can be made once the purchase has been processed and accepted by MyTicketsOnline. As recorded in the European Law Number 31997L0007, DIRECTIVE 97/7/ED (May 20, 1997), for the protection of consumers engaging in distance contracts, it is written that once a client submits a booking for transport or accommodation or catering or leisure services or leisure events (tickets), the client is not permitted to cancel the booking. If the client does cancel, no refund will be issued to the client. MyTicketsOnline will credit the client’s account on the MyTicketsOnline website for the amount of the undelivered tickets only; the client can draw on this amount to purchase other tickets. In the case that MyTicketsOnline issues a client a written approval for a refund for any reason, the refund will be made up to 30 (thirty) working days or business days from the date of issue. MyTicketsOnline will not be held responsible for delays caused by the client’s bank or credit card company.

 
 
Company Contact Details:
 
REZEL INVESTMENTS LIMITED
Company Number: HE343555
 
Office 4
1st floor
MITSI building 1
Stasinou 1
 
Plateia Eleftherias
Nicosia
Cyprus
1060